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Gambling Disputes

Gambling Dispute Lawyers London

If you require expert advice and assistance with a gambling dispute, we can help.

The gambling and gaming industry is a legal maze.  Without expert advice and assistance, an operator may inadvertently or purposefully breach gambling regulations and legislation, causing you to lose out significantly. If you have become involved in a gambling dispute, you need a lawyer you can trust to fiercely defend your interests.

At Selachii LLP, our team of experts have experience in dealing with a range of gambling disputes.  We offer a friendly and confidential service while looking to protect your best interests.  Our specialist gambling lawyers have experience in tax, dispute resolution, corporate and regulatory matters, and EU and Competition Laws. 

We offer competitive rates, because we understand that our clients may be facing financial difficulties, and understand that a one-size-fits-all approach is not the way to deal with legal problems.  We will work with you to find out the circumstances of your case before agreeing the best and most affordable way to move forward with your gambling dispute.

Expert Gambling Disputes Lawyers, London

We have worked with a great number of clients that have lost out significantly as a result of gambling operators failing to abide by the rules. Our lawyers fully understand how difficult this may be for you, and the financial strain a significant gambling loss can put on your finances. However, our specialist commercial lawyers can assist you with all types of gambling dispute and will provide you with straightforward advice tailored to your circumstances.

Online Gaming

By placing a bet, you are entering into an agreement with a betting firm.  This agreement gives you a set of rights, and the betting company a set of responsibilities.  These rights and responsibilities are designed to protect you, and betting companies can be taken to court for not abiding by the rules.  If you think that your rights have been infringed, or a betting company has not followed its responsibilities, then you may be able to make a claim.  If you think that the outcome of a gambling transaction has not met the terms and conditions of the contract, then you have a right to take the matter to court.  You can complain if you disagree with the betting company about the outcome of your gambling transaction, or about the service you have received from them.

Selachii LLP can help clients deal with all types of gambling disputes, including: 

  • Whether you have won the bet
  • The amount you should receive in winnings
  • The way your payments were managed
  • Terms and Conditions
  • Bonus offers
  • ID verification
  • Closure of your account
  • Gambling business decisions such as voiding your bet
  • IT issues
  • Customer service complaints

Before deciding to make a claim, it is important to ensure that you first complain directly to the gambling business, as well as making sure that you have checked all the terms and conditions of your bet. To promote fairness in gambling, a gambling business should have a complaints procedure in place. You can find details of how to contact the head office and their internal complaints procedure on their website or alternatively, you can complain in person at the premises. You should follow the business’ complaints procedure, giving them all the information required about your complaint, including dates, times and betting/ winnings amounts. You should also share copies of any evidence you have to support your complaint and ensure you keep a copy of all correspondence sent to the business. The gambling business should follow their complaints procedure and investigate your complaint. When the investigation is complete, they will tell you the outcome of your complaint.

Alternative Dispute Resolution for Gambling Disputes, London

If you have made a complaint to the gambling business and are not satisfied with the result, you have the option to take your complaint to an alternative dispute resolution body (ADR).  This is the first step in dealing with a gambling dispute, and it is recommended you complain to an ADR before taking legal action.

ADR is the generic term for legal dispute resolution by any means other than formal litigation (going to court). On top of offering a complaints procedure, gambling businesses must also provide access to an alternative dispute resolution (ADR) provider free to the consumer.  This is a step which allows you to get expert advice about your complaint, so it is important that you take advantage of this before speaking with a solicitor. 

Alternative Dispute Resolution involves instructing an ADR mediator who will act as a go-between for you and the gambling business.  They will discuss the details of the complaint and see whether there is any scope for agreement between you.  All communications at this point are non-binding and “without prejudice” (which means that they cannot be referred to elsewhere, such as in court proceedings).  You are free at any stage to terminate the mediation process.  The mediator will negotiate and consider the evidence between the parties.  They will also consider what is most fair and reasonable in the circumstances and the relevant law behind the complaint.

Contact our Gambling Contract Litigation Solicitors London

The advantages of ADR are that it is normally quicker and cheaper than litigation. However, ADR is not a panacea: there will be occasions when litigation is a more sensible alternative.

If you have spoken to an ADR and still feel that you wish to deal with a solicitor, then contact us today.  We are a team of highly skilled litigators with a deep understanding of the law surrounding gambling.  Our solicitors are heavily involved in advising on draft legislation in this area of law, which includes any potential changes or amendments to the Gambling Act 2005, and encompasses betting, lottery and hi-tech gaming advice. Our expertise in the field means we can act quickly and offer a cost-efficient service where fees are not spent on legal research. Give us a call for a consultation or complete our online enquiry form to see how we can help you. Call us now on 0203 811 7723 to arrange a consultation.

How Selachii Can Help

Selachii is a dynamic litigation and dispute resolution law firm based in Kensington, London. We put the best interests of our clients at the heart of everything we do. We work with both businesses and private individuals, giving them legal advice and support which is unique to them and their situation.

We don’t believe in simply handing out one-size-fits-all solutions to problems. We will focus on your specific circumstances before working out the best and most cost-effective way of helping you achieve your aims.

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